/* DDT Helpdesk: matches destinydigitaltech.com dark/gold theme */
:root{
  --bg:#09090b; --bg-2:#101013; --surface:#15151a; --surface-2:#1d1d23; --surface-3:#25252d;
  --ink:#f5f5f8; --muted:#a3a3ae; --dim:#6b6b76; --line:rgba(255,255,255,.1); --line-2:rgba(255,255,255,.17);
  --gold:#ffd21e; --gold-2:#f5c518; --gold-soft:rgba(255,210,30,.12);
  --ok:#4ade80; --warn:#fbbf24; --err:#f87171; --info:#60a5fa; --violet:#c084fc;
  --r:16px; --r-sm:10px;
  --display:"Anton","Arial Narrow",Impact,sans-serif;
  --sans:"Instrument Sans",system-ui,-apple-system,"Segoe UI",sans-serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--muted);font:16px/1.6 var(--sans);min-height:100vh;display:flex;flex-direction:column}
::selection{background:var(--gold);color:var(--bg)}
a{color:var(--gold);text-decoration:none}
a:hover{text-decoration:underline}
img{max-width:100%}
code{background:var(--surface-2);padding:2px 6px;border-radius:6px;color:var(--ink);font-size:.9em}
.wrap{width:100%;max-width:1200px;margin:0 auto;padding:0 20px}
.main{flex:1;padding-top:28px;padding-bottom:64px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.muted{color:var(--dim)} .small{font-size:.86rem} .gold{color:var(--gold)}
.wrap-any{overflow-wrap:anywhere}

/* top bar */
.topbar{position:sticky;top:0;z-index:20;background:rgba(9,9,11,.82);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border-bottom:1px solid var(--line)}
.topbar-in{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:68px}
.brand{display:flex;align-items:center;gap:12px;color:var(--ink);text-decoration:none!important}
.brand img{height:38px;width:auto}
.brand span{font:500 .78rem/1 var(--sans);letter-spacing:.14em;text-transform:uppercase;color:var(--gold);border:1px solid rgba(255,210,30,.35);padding:5px 9px;border-radius:999px}
.nav{display:flex;align-items:center;gap:18px;flex-wrap:wrap;justify-content:flex-end}
.nav a{color:var(--ink);font-size:.95rem}
.nav a:hover{color:var(--gold);text-decoration:none}
.nav .who{color:var(--dim);font-size:.9rem}
.nav form{margin:0}

/* type */
h1,h2,h3{color:var(--ink);margin:0 0 .6em}
.h2{font:400 clamp(1.7rem,3vw,2.3rem)/1.05 var(--display);text-transform:uppercase;letter-spacing:.01em}
.h3{font:600 1.12rem/1.3 var(--sans)}
.hero{padding:36px 0 32px}
.hero h1{font:400 clamp(2.8rem,8vw,5.6rem)/.95 var(--display);text-transform:uppercase;margin:0 0 18px}
.eyebrow{color:var(--gold);font-size:.8rem;letter-spacing:.18em;text-transform:uppercase;margin:0 0 14px}
.lead{max-width:640px;font-size:1.1rem;margin:0}
.crumbs{font-size:.9rem;color:var(--dim);margin:0 0 14px}
.crumbs a{color:var(--muted)}

/* layout */
.grid-2{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:24px;align-items:start}
.stack{display:grid;gap:24px}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:28px;align-items:start}
.ticket-layout>aside{position:sticky;top:92px}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:28px}
.card-tint{background:linear-gradient(160deg,rgba(255,210,30,.10),var(--surface) 60%)}
.card.narrow{max-width:460px;margin:40px auto}
.card.side{padding:22px}
.empty{text-align:center;padding:56px 20px}

/* buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--gold);color:var(--bg);border:1px solid var(--gold);border-radius:999px;padding:11px 24px;font:600 .95rem/1.2 var(--sans);cursor:pointer;transition:transform .18s,background .18s;text-decoration:none!important}
.btn:hover{background:var(--gold-2);transform:translateY(-1px)}
.btn:disabled{opacity:.6;cursor:wait;transform:none}
.btn-ghost{background:transparent;color:var(--ink);border-color:var(--line-2)}
.btn-ghost:hover{background:var(--surface-2);border-color:var(--gold);color:var(--gold)}
.btn-sm{padding:7px 16px;font-size:.88rem}
.btn-lg{padding:14px 32px;font-size:1rem}
.btn-block{width:100%;margin-bottom:12px}
.linkbtn{background:none;border:0;color:var(--muted);font:inherit;font-size:.9rem;cursor:pointer;padding:0}
.linkbtn:hover{color:var(--gold)}

/* forms */
.form{display:grid;gap:16px}
.row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.field{display:grid;gap:6px;font-size:.9rem;color:var(--ink)}
.field>span{font-weight:500}
.field em{color:var(--dim);font-style:normal;font-weight:400}
.field.inline{display:flex;align-items:center;gap:10px}
.field.inline span{color:var(--muted);font-weight:400;white-space:nowrap}
input,select,textarea{width:100%;background:var(--bg-2);color:var(--ink);border:1px solid var(--line-2);border-radius:var(--r-sm);padding:11px 14px;font:inherit;font-size:.95rem;transition:border-color .15s,box-shadow .15s}
textarea{resize:vertical;min-height:120px;line-height:1.55}
select{appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--muted) 50%),linear-gradient(135deg,var(--muted) 50%,transparent 50%);background-position:calc(100% - 18px) 50%,calc(100% - 13px) 50%;background-size:5px 5px;background-repeat:no-repeat;padding-right:36px}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px var(--gold-soft)}
input[type=file]{padding:9px;color:var(--muted);cursor:pointer}
input[type=file]::file-selector-button{background:var(--surface-3);color:var(--ink);border:0;border-radius:999px;padding:6px 14px;margin-right:12px;cursor:pointer;font:inherit;font-size:.85rem}
input:disabled{opacity:.6}
.hint{color:var(--dim);font-size:.8rem}
.hp{position:absolute;left:-9999px;height:0;overflow:hidden}

/* alerts */
.alert{border:1px solid;border-radius:var(--r-sm);padding:12px 16px;margin:0 0 16px;font-size:.95rem}
.alert-ok{border-color:rgba(74,222,128,.35);background:rgba(74,222,128,.08);color:#bbf7d0}
.alert-warn{border-color:rgba(251,191,36,.4);background:rgba(251,191,36,.08);color:#fde68a}
.alert-err{border-color:rgba(248,113,113,.4);background:rgba(248,113,113,.08);color:#fecaca}

/* badges */
.badges{display:flex;gap:8px;flex-wrap:wrap}
.badge{display:inline-block;font-size:.75rem;font-weight:600;letter-spacing:.02em;padding:3px 10px;border-radius:999px;border:1px solid;white-space:nowrap}
.st-open{color:var(--info);border-color:rgba(96,165,250,.4);background:rgba(96,165,250,.08)}
.st-pending{color:var(--violet);border-color:rgba(192,132,252,.4);background:rgba(192,132,252,.08)}
.st-resolved{color:var(--ok);border-color:rgba(74,222,128,.4);background:rgba(74,222,128,.08)}
.st-closed{color:var(--dim);border-color:var(--line-2)}
.pr-low{color:var(--dim);border-color:var(--line-2)}
.pr-normal{color:var(--muted);border-color:var(--line-2)}
.pr-high{color:var(--warn);border-color:rgba(251,191,36,.45);background:rgba(251,191,36,.08)}
.pr-urgent{color:var(--bg);border-color:var(--err);background:var(--err)}

/* sidebar lists */
.contact,.ticks,.mini{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.contact li{display:flex;justify-content:space-between;gap:12px;border-bottom:1px solid var(--line);padding-bottom:10px;color:var(--ink)}
.contact li:last-child{border:0;padding:0}
.contact span{color:var(--dim)}
.ticks li{padding-left:26px;position:relative}
.ticks li:before{content:"";position:absolute;left:0;top:.45em;width:14px;height:8px;border-left:2px solid var(--gold);border-bottom:2px solid var(--gold);transform:rotate(-45deg)}
.mini li{display:grid}
.mini a{color:var(--ink)}
.mini small{color:var(--dim)}
.meta{display:grid;grid-template-columns:auto 1fr;gap:10px 16px;margin:0 0 18px;font-size:.92rem}
.meta dt{color:var(--dim)}
.meta dd{margin:0;color:var(--ink);text-align:right;min-width:0;overflow-wrap:anywhere}

/* ticket thread */
.ticket-title{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.ticket-title h1{margin:0;overflow-wrap:anywhere}
.thread{list-style:none;margin:0 0 24px;padding:0;display:grid;gap:14px}
.msg{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:20px 22px}
.msg-agent{border-left:3px solid var(--gold)}
.msg-internal{background:repeating-linear-gradient(135deg,rgba(255,210,30,.05) 0 12px,transparent 12px 24px),var(--surface);border:1px dashed rgba(255,210,30,.4)}
.msg-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:10px;color:var(--ink)}
.msg-head time{margin-left:auto;color:var(--dim);font-size:.82rem}
.avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;background:var(--surface-3);color:var(--ink);font-weight:600;font-size:.9rem}
.msg-agent .avatar{background:var(--gold);color:var(--bg)}
.tag{font-size:.72rem;color:var(--gold);border:1px solid rgba(255,210,30,.35);border-radius:999px;padding:1px 8px}
.tag-note{color:var(--bg);background:var(--gold)}
.msg-body{color:#d6d6de;overflow-wrap:anywhere}
.files{list-style:none;margin:14px 0 0;padding:12px 0 0;border-top:1px solid var(--line);display:flex;flex-wrap:wrap;gap:8px 18px;font-size:.9rem}
.files small{color:var(--dim)}
.msg-system{background:none;border:0;padding:2px 22px;display:flex;justify-content:space-between;gap:12px;font-size:.84rem;color:var(--dim)}
.msg-system span:before{content:"• ";color:var(--gold)}
.reply-form.is-note textarea{border-style:dashed;border-color:rgba(255,210,30,.5);background:rgba(255,210,30,.04)}
.seg{display:inline-flex;background:var(--bg-2);border:1px solid var(--line-2);border-radius:999px;padding:4px;justify-self:start}
.seg label{padding:6px 16px;border-radius:999px;cursor:pointer;font-size:.9rem;color:var(--muted)}
.seg input{position:absolute;opacity:0;pointer-events:none}
.seg label:has(input:checked){background:var(--surface-3);color:var(--ink)}
.seg label:has(input:focus-visible){outline:2px solid var(--gold)}
.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap}
.reply-actions select{width:auto}

/* agent queue */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:24px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px;display:grid;gap:2px;color:var(--muted);text-decoration:none!important;transition:border-color .15s}
a.stat:hover{border-color:var(--gold)}
.stat span{font-size:.84rem}
.stat strong{font:400 2.2rem/1.05 var(--display);color:var(--ink)}
.stat-hot strong{color:var(--err)}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow-x:auto}
.tabs a{padding:10px 16px;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap;text-decoration:none!important}
.tabs a:hover{color:var(--ink)}
.tabs a.on{color:var(--ink);border-bottom-color:var(--gold)}
.tabs em{font-style:normal;font-size:.78rem;background:var(--surface-2);border-radius:999px;padding:1px 7px;margin-left:4px}
.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}
.filters input[type=search]{flex:1 1 260px;width:auto}
.filters select{width:auto;flex:0 1 180px}
.table-wrap{border:1px solid var(--line);border-radius:var(--r);overflow:hidden;background:var(--surface)}
.card .table-wrap{margin-bottom:24px}
table.tickets{width:100%;border-collapse:collapse;font-size:.93rem}
.tickets th{text-align:left;font-weight:500;color:var(--dim);font-size:.8rem;text-transform:uppercase;letter-spacing:.08em;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--bg-2)}
.tickets td{padding:14px 16px;border-bottom:1px solid var(--line);color:var(--ink);vertical-align:top}
.tickets tr:last-child td{border-bottom:0}
.tickets tbody tr:hover{background:var(--surface-2)}
.tickets td small{display:block;color:var(--dim);font-size:.8rem;margin-top:2px}
.tickets .t-subj{color:var(--ink);font-weight:500}
.tickets tr.unread .t-subj{font-weight:700}
.tickets tr.unread td:first-child{box-shadow:inset 3px 0 0 var(--gold)}
.tickets tr.dim td{opacity:.5}
.tickets time{color:var(--muted)}
.actions{display:flex;gap:14px;flex-wrap:wrap;justify-content:flex-end}
.actions form{margin:0}
.pager{display:flex;align-items:center;justify-content:center;gap:16px;margin-top:20px;font-size:.9rem}

/* page heads & misc */
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.page-head .h2{margin:0}
.btn-row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.btn-row form{margin:0}
.fr{float:right;font-weight:400}
.check{display:flex;align-items:center;gap:10px;color:var(--ink);font-size:.92rem}
.check input{width:auto}
.danger-zone{margin-top:14px;text-align:right}
.danger-zone .linkbtn{color:var(--err)}
.signed-as{margin:0;padding:12px 16px;background:var(--bg-2);border:1px solid var(--line);border-radius:var(--r-sm);color:var(--muted);font-size:.92rem}
details.pw summary{cursor:pointer;color:var(--gold);font-size:.9rem;margin-bottom:12px}
details.pw[open]{display:grid;gap:12px}

/* knowledge base */
.hero-sm{padding:16px 0 24px}
.hero-sm h1{font-size:clamp(2.2rem,6vw,3.8rem)}
.kb-search{display:flex;gap:10px;max-width:640px;margin:0 0 20px}
.kb-search input{flex:1;padding:14px 18px;border-radius:999px;font-size:1rem}
.kb-strip{margin:0 0 32px}
.kb-strip-head{display:flex;justify-content:space-between;align-items:baseline;gap:12px}
.kb-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:14px}
.kb-card,.kb-row{display:grid;gap:4px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;color:var(--muted);text-decoration:none!important;transition:border-color .15s,transform .15s}
.kb-card:hover,.kb-row:hover{border-color:var(--gold);transform:translateY(-1px)}
.kb-card small,.kb-row small{color:var(--gold);font-size:.75rem;letter-spacing:.08em;text-transform:uppercase}
.kb-card strong,.kb-row strong{color:var(--ink);font-weight:600}
.kb-card span,.kb-row span{font-size:.9rem}
.kb-layout{display:grid;grid-template-columns:260px minmax(0,1fr);gap:28px;align-items:start}
.kb-cats{display:grid;gap:2px;position:sticky;top:92px}
.kb-cats a{color:var(--muted);padding:8px 12px;border-radius:var(--r-sm);display:flex;justify-content:space-between;text-decoration:none!important}
.kb-cats a:hover{background:var(--surface-2);color:var(--ink)}
.kb-cats a.on{background:var(--gold-soft);color:var(--gold)}
.kb-cats em{font-style:normal;color:var(--dim);font-size:.82rem}
.kb-list{display:grid;gap:10px}
.kb-cta{margin-top:24px;color:var(--muted)}
.kb-suggest{background:var(--gold-soft);border:1px solid rgba(255,210,30,.3);border-radius:var(--r-sm);padding:12px 16px;font-size:.9rem}
.kb-suggest p{margin:0 0 6px;color:var(--ink)}
.kb-suggest ul{margin:0;padding-left:18px}
.article .prose{color:#d6d6de;font-size:1.02rem;line-height:1.75}
.prose h2{font:600 1.25rem/1.3 var(--sans);margin:1.6em 0 .5em}
.prose ul,.prose ol{padding-left:22px}
.prose li{margin:.35em 0}
.helpful{margin-top:32px;padding-top:20px;border-top:1px solid var(--line)}
.helpful form{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.helpful span{color:var(--ink);margin-right:6px}

/* SLA & ratings */
.sla{display:inline-block;font-size:.72rem;font-weight:600;padding:2px 8px;border-radius:999px;margin:2px 6px 0 0;white-space:nowrap}
.sla-ok{color:var(--muted);background:var(--surface-2)}
.sla-soon{color:var(--bg);background:var(--warn)}
.sla-overdue{color:#fff;background:var(--err)}
.rate{display:inline-block;font-size:.72rem;font-weight:600;padding:2px 8px;border-radius:999px;margin-top:2px}
.rate-good{color:var(--ok);background:rgba(74,222,128,.1)}
.rate-meh{color:var(--warn);background:rgba(251,191,36,.1)}
.rate-bad{color:var(--err);background:rgba(248,113,113,.12)}
.rating-pick{display:flex;gap:12px;flex-wrap:wrap}
.rating-pick label{display:grid;justify-items:center;gap:2px;padding:12px 18px;border:1px solid var(--line-2);border-radius:var(--r);cursor:pointer;min-width:96px;transition:border-color .15s,background .15s}
.rating-pick input{position:absolute;opacity:0;pointer-events:none}
.rating-pick span{font-size:1.8rem;line-height:1}
.rating-pick small{color:var(--muted)}
.rating-pick label:has(input:checked){border-color:var(--gold);background:var(--gold-soft)}
.rating-pick label:has(input:focus-visible){outline:2px solid var(--gold)}

/* saved replies */
.reply-top{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.canned-pick{width:auto;max-width:260px;padding:8px 36px 8px 14px;font-size:.88rem}
.canned{padding:18px 22px}
.canned-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px;color:var(--ink)}
.canned-head a{font-size:.9rem}

/* reports */
.stats-2{grid-template-columns:repeat(2,1fr)}
.stat small{font-size:.8rem}
.tabs-pill{border:0;margin:0;gap:6px}
.tabs-pill a{border:1px solid var(--line-2);border-radius:999px;padding:6px 14px;font-size:.88rem}
.tabs-pill a.on{border-color:var(--gold);color:var(--gold)}
.bars{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.bars li{display:grid;grid-template-columns:minmax(120px,40%) 1fr auto;align-items:center;gap:12px;font-size:.9rem;color:var(--ink)}
.bars i{display:block;height:10px;border-radius:999px;background:linear-gradient(90deg,var(--gold) var(--w),var(--surface-2) var(--w))}
.bars b{font-weight:600;min-width:2ch;text-align:right}
table.plain{border:0}
.tickets.plain td,.tickets.plain th{padding:10px 8px}
.feedback{list-style:none;margin:0;padding:0;display:grid;gap:12px}
.feedback q{color:var(--ink)}

/* time tracking */
.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;align-items:start}
.time-head{display:flex;justify-content:space-between;align-items:baseline;gap:10px}
.time-head .h3{margin:0 0 12px}
.time-total{color:var(--ink);font-weight:600}
.time-total small{display:block;color:var(--dim);font-weight:400;font-size:.78rem;text-align:right}
.timer-run{gap:10px}
.timer-clock{font:400 2.4rem/1 var(--display);color:var(--gold);letter-spacing:.03em;text-align:center;font-variant-numeric:tabular-nums}
.time-add{margin-top:12px}
.time-add summary{cursor:pointer;color:var(--gold);font-size:.9rem;margin-bottom:10px}
.row-tight{grid-template-columns:1fr 1fr;gap:10px}
.time-list{list-style:none;margin:14px 0 0;padding:0;display:grid;gap:10px;font-size:.88rem}
.time-list li{border-top:1px solid var(--line);padding-top:10px}
.time-list .tl-top{display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap}
.time-list .tl-top strong{color:var(--ink)}
.time-list .tl-top span{color:var(--dim);font-size:.82rem}
.time-list p{margin:4px 0 0;color:var(--muted)}
.time-list li.nb strong{color:var(--muted)}
.tl-act{display:flex;gap:14px;margin-top:4px;font-size:.82rem}
.tl-act form{margin:0}
.tl-act .linkbtn{font-size:.82rem}
.live-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--err);margin-right:6px;animation:pulse 1.4s infinite}
@keyframes pulse{50%{opacity:.3}}
.timer-pill{display:inline-flex;align-items:center;gap:4px;border:1px solid rgba(248,113,113,.45);border-radius:999px;padding:4px 12px;font-size:.85rem!important;color:var(--ink)!important;text-decoration:none!important}
.timer-pill .timer-clock{font:600 .85rem/1 var(--sans);color:var(--ink);letter-spacing:0}
@media (prefers-reduced-motion:reduce){.live-dot{animation:none}}

/* settings */
.code-block{display:block;overflow-wrap:anywhere;white-space:normal;font-size:.78rem;padding:10px 12px;margin:0 0 12px;line-height:1.5}
.steps{padding-left:20px;margin:0;display:grid;gap:8px;color:var(--muted)}
details summary.small{cursor:pointer;color:var(--gold)}
/* hide the browser's default disclosure triangle on dropdown sections */
details>summary{list-style:none}
details>summary::-webkit-details-marker{display:none}

/* icons */
.ic{width:1.1em;height:1.1em;flex:none;vertical-align:-.18em}
a .ic,button .ic{margin-right:.35em}
.ic-after{margin:0 0 0 .3em!important}
.ic-lg{width:1.9rem;height:1.9rem;margin:0!important}
.empty .ic-lg{display:block;margin:0 auto 10px!important;color:var(--gold);width:2.4rem;height:2.4rem}
.files .ic{color:var(--gold);margin-right:.3em}
.rating-pick .ic-lg{color:var(--muted)}
.rating-pick label:has(input[value="3"]:checked) .ic-lg{color:var(--ok)}
.rating-pick label:has(input[value="2"]:checked) .ic-lg{color:var(--warn)}
.rating-pick label:has(input[value="1"]:checked) .ic-lg{color:var(--err)}
.pw-wrap{position:relative;display:block}
.pw-wrap input{padding-right:64px}
.pw-toggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:var(--surface-3);color:var(--ink);border:0;border-radius:999px;padding:5px 12px;font:500 .78rem/1 var(--sans);cursor:pointer}
.pw-toggle:hover{color:var(--gold)}
.pw-toggle:focus-visible{outline:2px solid var(--gold)}
fieldset.field{border:0;padding:0;margin:0;display:grid;gap:8px}
.inline-select{width:auto;display:inline-block;padding:4px 30px 4px 10px;font-size:.85rem;margin-left:6px}

/* footer */
.foot{border-top:1px solid var(--line);padding:22px 0;font-size:.88rem;color:var(--dim)}
.foot-in{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}
.foot a{color:var(--muted)}

/* responsive */
@media (max-width:980px){
  .grid-2,.grid-3,.ticket-layout,.kb-layout{grid-template-columns:1fr}
  .ticket-layout>aside,.kb-cats{position:static}
  .area-agent .topbar-in{flex-wrap:wrap;padding:10px 0}
  .area-agent .nav{gap:6px 14px;justify-content:flex-start}
}
@media (max-width:640px){
  .wrap{padding:0 16px}
  .card{padding:20px}
  .row{grid-template-columns:1fr}
  .stats,.stats-2{grid-template-columns:repeat(2,1fr)}
  .nav{gap:12px}
  body:not(.area-agent) .nav a:not(.btn){display:none}
  body:not(.area-agent) .nav a[href$="/account/"]{display:inline}
  .kb-search{flex-direction:column}
  .bars li{grid-template-columns:1fr auto;}
  .bars i{grid-column:1 / -1;order:3}
  .brand img{height:30px}
  .tickets thead{display:none}
  .tickets,.tickets tbody,.tickets tr,.tickets td{display:block}
  .tickets tr{padding:12px 4px;border-bottom:1px solid var(--line)}
  .tickets td{border:0;padding:4px 12px;display:flex;justify-content:space-between;gap:12px}
  .tickets td.t-main{display:block}
  .tickets td[data-label]:before{content:attr(data-label);color:var(--dim);font-size:.82rem}
  .tickets td small{display:inline}
  .tickets tr.unread td:first-child{box-shadow:none}
  .actions{justify-content:flex-start}
  .msg{padding:16px}
  .msg-head time{margin-left:0;width:100%}
}